Critical conversations training8/19/2023 Prepare a check, made payable to UW Madison.Fill out a registration form (found either in the back of the course brochure you received in the mail or here).Pay by Check Mail in a completed registration form and check payable to UW Madison. You will receive either a mailed document or an email to confirm successful enrollment payment.the necessary course attendee information and payment information.the course name, dates, and/or course number.Provide the conference center registrations representative with:.Call UW Conference Center Registrations at 60.You will receive an email to confirm successful enrollment and payment.Įnroll over the phone and pay by credit card.Enter all necessary course attendee information and payment information on the course enrollment page.Search for the course on the website and then click on the Enroll Now button from the course webpage.Below are the payment options: Pay by Credit Card Enroll online and pay by credit card. If you are planning to attend an Interdisciplinary Professional Programs course, payment is required at the time of registration. Look out for Trevor's latest leadership book on Managing Up available in late 2023. Trevor authored the classic best-seller ‘Microwave Radio Transmission Design Guide’ published by Artech House (second revision 2009), and more recently he has self-published ‘Microwave Radio Handy Reference Guide.’ (2019) He has also authored three management books ‘’Help! What’s the secret to leading engineers?’ (2017), ‘Help! I need to master critical conversations’ (2018), and 'Help! They made me the Manager' (2021) available from Amazon. Trevor runs training programs around the world, including at Oxford University (UK) and the University of Wisconsin-Madison (USA) as part of their Continuing Education programs for engineers. These environments exposed him to the challenges of recruiting and developing teams to meet the companies’ growth plans in addition to downsizing during lean years. Trevor has experience in managing and leading people in mature, stable environments with fixed structures and processes, and also in the chaotic startup phase of a fast-growing new business. His experience working in South Africa, UK-Europe, America and Australia in a range of companies from a giant electric utility to a small start-up software company has given him insights to help people in a variety of real-world situations. This journey from expert to middle manager, and then on to the C-suite, has provided Trevor with the breadth and depth of knowledge of how companies really operate. His mission is helping Smart People transition to Inspiring Leaders.ĭuring a 30-year career in the IT and telecommunications sectors, Trevor worked his way up from specialist design engineer to board level. Trevor Manning specialises in real-world training and development of technical people who have transitioned into management. Ensure the desired business outcome is achieved after the conversation.Understanding how to avoid emotions derailing the conversation.Leverage the art of storytelling in a business context.Deploy advanced communication skills, including how to recover a conversation with unwanted conflict.Follow a step-by-step model ( 5S-5F-3A) to deliver a difficult message safely.Use a simple template to plan a conversation. Assess a situation and recognize when a conversation could become emotional.Assess the true business outcome you want and how to achieve it.The course is relevant to getting the most out of all day-to-day business conversations and especially relevant where an unwanted conflict in the workplace occurs. It includes a step-by-step approach to having truthful conversations that deliver the real message without alienating anyone. This course provides a communication framework to plan and have an effective conversation that achieves jointly satisfactory outcomes. People are often aware that their conversations are not achieving the results they want but do not have any specific tools to improve them. Often conversations go wrong through misunderstandings and perceptions of ulterior motives. To achieve good outcomes in the workplace, we need all stakeholders to have open, clear and honest conversations with their team, bosses, peers and customers.
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